E-Commerce Customer Retention & Growth Marketing

Getting new customers is just the beginning

Retention isn’t just a marketing buzzword. It’s your path to more stable revenue, stronger customer relationships, and real, lasting growth.

We start by digging into your data, finding the points where customers drop off or disengage, and uncovering hidden opportunities for re-engagement. Using this insight, we craft tailored retention strategies: from automate flows, to targeted offers and personalised SMS touchpoints, to loyalty and referral programs that encourage your best customers to spread the word.

But we don’t just set and forget. We continually review your results, optimise your campaigns, and bring you new ideas as your brand evolves. So your retention strategy is always one step ahead.

Getting new customers is just the beginning

Retention isn’t just a marketing buzzword. It’s your path to more stable revenue, stronger customer relationships, and real, lasting growth.

We start by digging into your data, finding the points where customers drop off or disengage, and uncovering hidden opportunities for re-engagement. Using this insight, we craft tailored retention strategies: from automate flows, to targeted offers and personalised SMS touchpoints, to loyalty and referral programs that encourage your best customers to spread the word.

But we don’t just set and forget. We continually review your results, optimise your campaigns, and bring you new ideas as your brand evolves. So your retention strategy is always one step ahead.

Luv Lou

shopify theme development

real growth comes from turning customers into fans who buy again and again.

Your customers’ inboxes are crowded. Why Retention Matters.
Build a brand of lifelong customers.

When you retain customers effectively, you create loyalty, advocacy, and a stable revenue foundation that supports sustainable growth.
‍
Here's how Hello Different will help you.

Strategic Segmentation & Personalisation

We dive deep into your customer data to create precise segments, personalised offers, and targeted campaigns. This approach ensures your marketing is relevant, meaningful, and highly effective – building genuine connections that translate into repeat sales.

Managed Email & SMS Campaigns

You don’t need another job – we manage everything from strategy and planning to designing beautiful, mobile-friendly campaigns that resonate deeply. Our approach extends seamlessly into SMS marketing and cross-channel campaigns, maximising your retention potential

Loyalty Strategies & Advanced Customer Journeys

Your loyal customers are your greatest asset. We help you cultivate loyalty and advocacy through targeted promotions, referral programs, and advanced lifecycle marketing – transforming happy customers into passionate brand ambassadors.

Your customers’ inboxes are crowded. Why Retention Matters.
Performance that grows your brand.‍

When you retain customers effectively, you create loyalty, advocacy, and a stable revenue foundation that supports sustainable growth.
‍
Here's how Hello Different will help you.

Strategic Segmentation & Personalisation

We dive deep into your customer data to create precise segments, personalised offers, and targeted campaigns. This approach ensures your marketing is relevant, meaningful, and highly effective – building genuine connections that translate into repeat sales.

Managed Email & SMS Campaigns

You don’t need another job – we manage everything from strategy and planning to designing beautiful, mobile-friendly campaigns that resonate deeply. Our approach extends seamlessly into SMS marketing and cross-channel campaigns, maximising your retention potential

Loyalty Strategies & Advanced Customer Journeys

Your loyal customers are your greatest asset. We help you cultivate loyalty and advocacy through targeted promotions, referral programs, and advanced lifecycle marketing – transforming happy customers into passionate brand ambassadors.

Do you relate to one of these feelings?

You’re successfully selling products, but customer repeat rates aren’t as high as you’d like

You’re not fully leveraging SMS, segmentation, or loyalty strategies (and you know there’s more opportunity to grow)

Your existing customer base feels undertilised (like you're leaving value on the table)

Billy Aloha

Shopify theme

Ready to build lasting growth & loyalty?

Schedule Your Free Retention Strategy Session

Get Started

You can probably relate to the feeling of one of these right now

Your email open rates or conversions feel too low.

You know emails should be doing more, but you’re not sure how.

You’ve set up some automated flows, but they’re not properly optimised
‍(or you’re just not seeing results)

You feel like you’re leaving money on the table

Let's change that!

Ready to see how your emails could perform better?

Book Your Free EMAIL Audit Session

Want to see how your emails could perform better?

Here are the 7 areas we'll cover in the audit

1. Are your lists healthy and engaged, or going stale?

2. Are your emails easy to read and look good everywhere?

3. Does your welcome series turn new subscribers into customers?

4. Are you recovering abandoned carts and missed sales?

5. Are you making the most of post-purchase opportunities?

6. Are you sending the right messages to the right people?

7. Where are you missing out on revenue?

Book A Free Email Audit Call

Form will go here

We are your Klaviyo Partnered Specialists

We back ourselves on our Email Marketing expertise. We provide creative, strategic email experiences that help you create lifelong customer relationships. We know that well set-up flows blended with your business’s creative edge are the recipe for a successful email strategy.
‍
We work with all sizes of E-commerce businesses. Our Hello Different team can help you wherever you are on your email marketing journey, whether you are just starting and looking to set up Klaviyo or want to take it to the next level. Book a FREE 30 minute strategy call today!

Drive sales & nurture customer relationships

Strategically crafted automated email flows, blended with your business's creative edge, is the recipe for a successful email strategy.
‍
We work closely with e-commerce businesses that are ready to experience growth. Through a creative and data-driven approach, we provide strategic email experiences that allow you to create lifelong relationships with your customers and increase sales.

Whether you are just starting and looking to establish the foundations of your Klaviyo account or ready to take it to the next level - we are your strategic Klaviyo partners.

Get Started Today

Why choose Klaviyo?

We are proud to be a Klavyio Agency Partner.

It is the email marketing platform trusted by the biggest brands. Known for its customisation, segmentation & automations - it integrates directly with Shopify providing a seamless experience with your Database. The list of possibilities with this platform is endless - you can get as creative & technical as you like with Klavyio!

Contact Us

Only Working with the best

Our technology partners provide millions of ecommerce businesses with complete integrated solutions.

Crafting digital experiences through Creative Strategy & Data-Driven approaches to accelerate the Growth of your Business.

Your customers’ inboxes are crowded. Why Retention Matters.
Build a brand of lifelong customers.

Strategic Segmentation & Personalisation

Managed Email & SMS Campaigns

Loyalty Strategies & Advanced Customer Journeys

Your customers’ inboxes are crowded. Why Retention Matters.
Performance that grows your brand.‍

Strategic Segmentation & Personalisation

Managed Email & SMS Campaigns

Loyalty Strategies & Advanced Customer Journeys

You’re successfully selling products, but customer repeat rates aren’t as high as you’d like

You’re not fully leveraging SMS, segmentation, or loyalty strategies (and you know there’s more opportunity to grow)

Your existing customer base feels undertilised (like you're leaving value on the table)

Ready to build lasting growth & loyalty?

Ready to build lasting growth & loyalty?

You can probably relate to the feeling of one of these right now

Your email open rates or conversions feel too low.

You know emails should be doing more, but you’re not sure how.

You’ve set up some automated flows, but they’re not properly optimised
‍(or you’re just not seeing results)

You feel like you’re leaving money on the table

Let's change that!

Want to see how your emails could perform better?

Form will go here

We are your Klaviyo Partnered Specialists

Integration

Automated Flows

Newsletters

Promotions

Customer Segmentation

Data Analysis

30%

50%

77%

Drive sales & nurture customer relationships

Why choose Klaviyo?

Only Working with the best

Crafting digital experiences through Creative Strategy & Data-Driven approaches to accelerate the Growth of your Business.

Your customers’ inboxes are crowded. Why Retention Matters. Build a brand of lifelong customers.

Strategic Segmentation & Personalisation

Managed Email & SMS Campaigns

Loyalty Strategies & Advanced Customer Journeys

Your customers’ inboxes are crowded. Why Retention Matters. Performance that grows your brand.‍

Strategic Segmentation & Personalisation

Managed Email & SMS Campaigns

Loyalty Strategies & Advanced Customer Journeys

You’re successfully selling products, but customer repeat rates aren’t as high as you’d like

You’re not fully leveraging SMS, segmentation, or loyalty strategies (and you know there’s more opportunity to grow)

Your existing customer base feels undertilised (like you're leaving value on the table)

Ready to build lasting growth & loyalty?

Ready to build lasting growth & loyalty?

You can probably relate to the feeling of one of these right now

Your email open rates or conversions feel too low.

You know emails should be doing more, but you’re not sure how.

You’ve set up some automated flows, but they’re not properly optimised ‍(or you’re just not seeing results)

You feel like you’re leaving money on the table

Let's change that!

Want to see how your emails could perform better?

Form will go here

We are your Klaviyo Partnered Specialists

Integration

Automated Flows

Newsletters

Promotions

Customer Segmentation

Data Analysis

30%

50%

77%

Drive sales & nurture customer relationships

Why choose Klaviyo?

Only Working with the best

Your customers’ inboxes are crowded. Why Retention Matters.
Build a brand of lifelong customers.

Your customers’ inboxes are crowded. Why Retention Matters.
Performance that grows your brand.‍

You’ve set up some automated flows, but they’re not properly optimised
‍(or you’re just not seeing results)